The standards set as part of the TQM approach can reflect both internal priorities and any industry standards currently in place. Industry standards can be defined at multiple levels, and may include adherence to various laws and regulations governing the operation of the particular business. Industry standards can also include the production of items to an understood norm, even if the norm is not backed by official regulations.
TQM focuses on total customer satisfaction which can be achieved by principles of continuous improvement. This article gives a detailed analysis of TQM quality concepts and its 8 principles that are key to success. TQM is a system used by customer centric organizations which involves all its employees in a process of continuous improvement.
TQM is essentially a management practice which focuses on meeting or exceeding customer expectations. To Tqm for swot continuous improvements in the business process, a TQM centric organization focuses on process measurements and controls. Thus, it is an integrated approach to improve productivity by using both qualitative and quantitative concepts.
Here is an analysis of TQM quality concepts and how these concepts help improve customer satisfaction. Customers include both internal and external customers. Several measures can be taken to improve quality such as an improved process management or better training for employees, etc.
This ensures an empowered workplace and generally happier employees. It eventually results in better quality. Following a streamline process reduces the tendency for errors.
TQM has an ultimate goal of zero defects. Focusing on process improvement plans helps to achieve this. All the employees should be aware of the mission and vision of the organization. Also,the improvement decisions are not just made by the top management, but all stakeholders are provided the opportunity to express themselves during the decision making phases.
This ensures less resistance to change and a happier work environment. An organization should always continue to innovate its processes. There is never an end to improvement.
This concept focuses on making incremental improvements from time to time.
It has been found that continuous improvements to business processes has resulted in drastic improvement of productivity when considered over a period of time. It should never be based on emotions or personalities.
To implement TQM successfully in an organization, it should be supported at all levels of the firm--from the CEO to the low-level hourly paid employee.
The managers and employees should collaborate across departments and business units, and even among customers and suppliers to identify areas of process improvement.
Thus, communication is a key to TQM success.Page 1 of 77Chapter 1 Introduction Q1 - Change is the only constant phenomenon, Comment.
Give suitable examples from the daily life.
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